PRIVACY POLICY

Zerito Solutions LLP. ("TrusMe," "we," "us," or "our") is committed to protecting the privacy and confidentiality of our users. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our mental health platform and services.

I. CONSENT

By accessing and using the TrusMe platform (website, mobile application, and related services), you acknowledge this Privacy Policy and consent to our collection, storage, and use of your personal information as described herein. This applies whether you register an account or not. Given the sensitive nature of mental health information, we take extra precautions to protect your data.

II. INFORMATION COLLECTION

Personal Information

• Name, age, and contact information
• Medical and mental health history
• Therapy session notes and progress
• Payment information
• Emergency contact details
• Profile preferences and settings

Non-Personal Information

• Device information and usage data
• Platform preferences
• Anonymous usage statistics
• Demographic information
• App interaction patterns

Data Collection Methods

• Direct input through forms and assessments
• Therapeutic session recordings (with consent)
• AI-powered mental health assessments
• Support group interactions
• Communication with therapists
• Customer service interactions

III. USE OF INFORMATION

Primary Uses

• Matching you with appropriate therapists
• Providing mental health support services
• Managing support group interactions
• Processing payments
• Improving our services
• Sending appointment reminders
• Emergency response if necessary

Data Sharing

We do not sell, trade, or rent your personal information. Information may be shared with:

• Licensed therapists providing services
• Payment processors
• Emergency services (if required)
• Legal authorities (when legally required)

IV. DATA PROTECTION

We implement robust security measures including:

• End-to-end encryption for all communications
• HIPAA-compliant data storage
• Regular security audits
• Strict access controls
• Anonymous group participation options
• Secure data backup systems

V. USER RIGHTS

You have the right to:

• Access your personal data
• Request data correction
• Delete your account
• Opt-out of communications
• Export your data
• Report privacy concerns

VI. SPECIAL CONSIDERATIONS

Mental Health Data

We treat mental health information with the highest level of confidentiality and security, adhering to:

• HIPAA regulations
• Mental healthcare privacy standards
• State-specific mental health laws
• International data protection regulations

VII. AGE RESTRICTIONS

Users must be 18 or older to use TrusMe services independently. Parents/guardians must provide consent for users under 18.

VIII. UPDATES TO PRIVACY POLICY

We may update this policy periodically. Users will be notified of significant changes via:

• Email notification
• App notifications
• Website announcements

IX. CONTACT INFORMATION

For privacy concerns or questions:

Email: admin@trusme.in

X. EFFECTIVE DATE

This policy is effective as of 20/12/2025.