Delete Account

How to Delete Your TrusMe Account

Important Information Before Deleting

• Account deletion is permanent and cannot be undone
• All your personal data will be permanently erased
• Active subscriptions will be cancelled
• Ongoing therapy sessions will be terminated
• Chat history and records will be deleted
• You'll need to create a new account if you wish to use TrusMe again

Account Deletion Steps

1. Open the TrusMe App
2. Ensure you're using the latest version of the app
3. Sign in to your account if not already logged in
4. Access Settings
5. Tap on the Profile icon at the bottom right
6. Select "Settings" from the menu
7. Navigate to Account Settings
8. Scroll down to find "Account Settings"
9. Tap on "Account Management"
10. Initiate Deletion
11. Select "Delete Account"
12. Enter your account password for verification
13. Select reason for deletion (optional)
14. Confirm Deletion
15. Read the deletion confirmation message
16. Check the box acknowledging permanent deletion
17. Tap "Delete My Account"

What Happens Next

• You'll receive a confirmation email
• Your account will be deactivated immediately
• All data will be permanently deleted within 30 days
• Active subscriptions will be cancelled automatically

Cancellation Period

You have 7 days to reactivate your account by:

• Logging in with your credentials
• Following the reactivation prompt
• Confirming account restoration

Data Retention

As per our privacy policy:

• Required legal records are retained
• Anonymized usage data may be kept
• All personal information is deleted

Need Help?

If you're experiencing issues with account deletion:

• Email: admin@trusme.in
• Call: 8943912504
• Chat: Available in-app 24/7

Alternatives to Deletion

• Temporarily deactivate your account
• Pause your subscription
• Update privacy settings
• Change notification preferences

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